Call Transcript - Retail (G)

Customer: Okay hey

Agent: Hi thank you for calling megamart you're talking to tricia how can i help you

Customer: Tricia i was wondering if you could help i bought an item and i feel that you dropped the price on it after i purchased

Agent: Of course i can help you with that can i have your original order number

Customer: Let me find it here it's seven eight six six five four seven six six

Agent: Okay and can you have your phone number just to verify the account

Customer: Sure my phone number is one two three four five six seven eight nine zero

Agent: Okay i was able to find that order and verify your account however i see multiple items on the order can you tell me which item you see a price reduction on

Customer: Yes the lcd monitor which was i think a little over three hundred dollars when i purchased it

Agent: Okay i do see that item and i can also see we've dropped the price on it

Customer: Great

Agent: However looks like your purchase was over two months ago and the mega mark price guarantee is only valid for sixty days

Customer: But i'm a loyal customer of megamod and that doesn't seem fair to me can i speak to a manager

Agent: I am a manager actually and i do apologize for your inconvention

Customer: I think then that's just not great customer service i think

Agent: I understand however i can send you twenty dollars off for your next purchase would you be interested in that

Customer: Huh well since it's sixty days are up i guess the coupon works

Agent: Okay can you please confirm your email address for me

Customer: Sure it's liza ninety two at gmail com that's ly s a nine zero two one zero

Agent: Awesome i've just emailed the coupon to you

Customer: How long is the coupon is the coupon valid for

Agent: It expires in one year i apologize again for the inconvenience is there anything else that i can help you with today

Customer: Okay thank you

Customer: Ah no that was it

Agent: Okay thank you for calling and please if you can complete a brief customer service satisfaction survey after the call that would be great

Customer: Thank you

Agent: Find out