Call Transcript - Mobile (C)
Agent: Hi golden wireless this is thomas may i get your name and phone number
Customer: Follow. Hi thomas this is michelle my number is nine seven four nine eight seven six seven eight nine
Agent: Thank you and how can i help you today michelle
Customer: I had a question about the international roaming charges that i have on my bill for the last month
Agent: I can help with that can i please get the last four digits of your social and the pin for this account
Customer: Sure my last four digit of my social is one two three four and my tune is four three to one
Agent: Okay give me one second i can see the bill for last month now and i see you have an eighty dollars charge because you used the service in canada
Customer: Yes that's the thing i want to ask you so i swear that there was no fee for roaming in canada and i was barely there for the only for the weekend
Agent: Yes that's true but only if you're on our canada mexico international plan
Customer: But i thought i set up that last year
Agent: I do see that you were signed up last year but i also see that you removed it from your account in january of this year
Customer: It might be my husband who removed it from the account so how much more would i have to pay for the international plan
Agent: The canada mexico international plant is fifteen dollars per month so if you're traveling frequently it's great value
Customer: I guess so but does it help me to renew my eighty dollars charge
Agent: Let me see what i can do okay i can apply that to last month's plan if you commit to signing up for a year
Customer: Okay so does that mean the eighty dollars deal can go away and i will be i will be coward in kind of the full year at least or the remainder of it
Agent: Yes and you can decide to drop the plan in april twenty twenty three if you choose
Customer: Okay that's do it
Agent: Great i've added it to your plan and you will see the eighty dollars charge removed and you'll be billed an extra fifteen dollars every month for the new canada mexico international plan
Customer: Thank you so much it's such a relief
Agent: No problem is there anything else i can help you with today
Customer: No that's it thank you
Agent: Thank you and have a nice day
Summary
The customer is inquiring about international roaming charges on their bill. The agent helps the customer by adding the new Canada Mexico International plan to their account and removing the 80 dollar charge. The customer needs to sign up for the Canada Mexico International Plan in order to have the 80 dollar charge removed.