BirchAI announces partnership with Five9
SEATTLE — “BirchAI today announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Birch Assist reduces Average Handle Time (AHT) by up to 35%, and is now available on the Five9 CX Marketplace…”
The Economist on BirchAI in call centers
“It is also great for startups turning the output of foundation models into products. BirchAI, which aims to automate how conversations in health care-related call centres are documented…”
BirchAI CEO Kevin Terrell in Forbes
“Transformer-based NLP can now automate complex dialogue and document workflows that used to require highly trained employees. Healthcare, with its lagging productivity and aging workforce, is one sector where the need for this technology is particularly pronounced.”
BirchAI CTO Yinhan Liu in Forbes
“Today’s pre-trained models are incredibly powerful, and even more importantly, they are publicly available,” said Yinhan Liu, lead author on Facebook’s RoBERTa work and now cofounder/CTO of healthcare NLP startup BirchAI. “For those teams that have the know-how to operationalize transformers, the question becomes: what is the most important or impactful use case to which I can apply this technology?”
The Sequence Interviews Yinhan Liu
I started my undergrad as a Chemical Engineering major and added a math major – not focused at all on CS. I didn’t get my start in the field until I took an ML class during my first semester of grad school, which inspired me to spend a lot of personal time reading AI-related papers. I eventually made my way to Facebook AI Research, where I had the opportunity to work with some great people at an important time in NLP history.
GeekWire: AI2 spinout BirchAI lands $3.1M for healthcare customer support platform
A new spinout from the Allen Institute for Artificial Intelligence, BirchAI, has landed $3.1 million in seed funding for its software to streamline customer support for healthcare companies.
BirchAI Raises $3.1m Seed Round
BirchAI, the leading AI platform for healthcare customer support, today announced $3.1 million in seed financing led by the AI-focused venture capital firm Radical Ventures.