CCW Las Vegas 2023

CCW Las Vegas, June 19 – 23, 2023

Visit our booth and featured session to learn how generative AI is enhancing call center workflows.

FEATURED SESSION HEALTHCARE CASE STUDY
Beyond the Bots — Generative AI for Improved Call Center Productivity

Join BirchAI cofounder and CEO, Kevin Terrell and MedZed IT support specialist manager, Ricardo Maldonado to learn how BirchAI is leading the way in deploying generative AI to streamline highly complex call center workflows.

Wednesday, June 21

1:45 p.m. – 2:30 p.m.

Summit 205, Caesars Forum

Skeptical as to whether generative AI and large language models are ready for primetime on highly complex call center workflows?
You’ll hear how BirchAI delivers automated summaries and classifications for healthcare applications, including F500 medical device customer service calls, peer-to-peer prior authorization and frontline care navigation. Dig into the practical details of how to make state-of-the-art large language models and generative AI work for care management at MedZed.